Privacy Policy

Privacy Policy

Effective Date: 28/05/2025

Langley Park Vets Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our services, visit our premises, or browse our website.

1. Who We Are

Langley Park Vets Ltd

2 Front Street

Langley Park 

County Durham DH7 9XE

Company Registration Number: 16057148
Email:
Phone: 

We are a veterinary practice providing healthcare services for animals, and in doing so, we collect and process personal data relating to our clients.

2. What Information We Collect

We may collect and process the following personal data:

• Identity Data: Name, title
• Contact Data: Address, phone number, email
• Pet Information: Name, species, breed, medical history
• Financial Data: Payment details, invoices
• Technical Data: IP address, browser type, cookies (when using our website)
• Usage Data: Interactions with our website, appointment history

3. How We Use Your Information

We use your data to:

• Register you and your pet as clients
• Provide veterinary care and health services
• Manage appointments, invoicing, and payments
• Send service reminders (e.g., vaccination updates)
• Respond to queries and complaints
• Meet legal and regulatory requirements

We only process your data when the law allows us to, most commonly under the legal bases of contractual necessity, legitimate interest, or legal obligation.

4. Sharing Your Information

We may share your data with:

• Laboratories or referral specialists for diagnosis/treatment
• Pet insurance providers (at your request)
• Payment service providers
• Regulatory authorities or law enforcement (if required)
• Our IT and software support providers

We do not sell or rent your personal data to third parties.

5. Data Security

We have implemented appropriate technical and organisational measures to safeguard your data from loss, misuse, unauthorised access, disclosure, or alteration.

6. Data Retention

We will retain your personal data only as long as necessary for the purposes we collected it for, including for legal, regulatory, or accounting purposes. Typically, client records are retained for up to 7 years after your last interaction with us.

7. Your Legal Rights

You have rights under data protection law, including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion (where applicable)
• The right to object to processing or request restriction
• The right to data portability
• The right to withdraw consent (where applicable)

To exercise your rights, contact us using the details above.

8. Cookies

Our website uses cookies to improve user experience. You can control cookie settings through your browser.

For more details, please see our [Cookie Policy] (if available).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this policy or how we handle your personal data, please contact:

Data Protection Officer
Langley Park Vets Ltd